1. Information We Collect

• Personal Information: We may collect your name, email address, business details, and payment information when you sign up.
• Usage Data: We collect how you interact with our chatbot and platform, including session logs, usage frequency, and device/browser info.
• Cookies: We use cookies and similar technologies to improve functionality and track user preferences.

2. How We Use Your Information

• To operate and maintain our chatbot and services effectively.
• To provide support, send service updates, and respond to inquiries.
• To analyze feature usage and enhance chatbot performance.
• To comply with legal requirements and prevent abuse.

3. Sharing of Information

• We do not sell your personal data to third parties.
• We may share data with trusted third-party providers who help us operate our services (e.g., cloud infrastructure, analytics).
• We may disclose information if required by law, or to protect rights and safety.

4. Data Protection

We use industry-standard measures to protect your data, including encryption in transit and at rest, secure authentication, access controls, and regular security audits.

5. Data Retention & Deletion

We retain your data only as long as necessary to provide our services. You may request data deletion at any time by contacting us at aiassistant@petbuddy.care. We delete all user data upon account termination or by explicit request.

6. AI/ML Usage Disclosure

We do not use any data obtained from Google Workspace APIs to develop, improve, or train generalized AI or machine learning models.

7. Google API User Data and Limited Use

PetBuddy’s use of information received from Google APIs will adhere to the Google API Services User Data Policy including the Limited Use requirements. For Workspace APIs, see the Workspace API User Data and Developer Policy. For Photos APIs, see the Photos API Policy (Limited Use of User Data).

We affirm that PetBuddy complies with Google’s Limited Use policy. We do not use Google user data for advertising purposes or to train generalized AI/ML models.

8. Facebook and Instagram Data

If you connect your Facebook or Instagram account with PetBuddy, we may access limited information such as your public profile, Page ID, and messages. This data is used solely to provide chatbot services like automated replies and customer lead display.

We do not sell or use your Facebook/Instagram data for advertising. You may revoke permissions at any time through your Facebook settings.